It was a learning curve to say the least and as the owner I will always accept full responsibility for my artists. Even after being passed to another company I still cared.
#GOLDEN KNOTES TRIAL#
I even followed up after your trial with her to make sure it went great and you were happy.
#GOLDEN KNOTES HOW TO#
I will admit again that I have never dealt with that type of situation before so there were certain things like paying for any additional costs from another artist that I was just unsure how to handle or how to go about it. I offered your deposit back because that's what our contract states should happen. If sorting it out within 24 hours wasn't urgent enough on my part I apologize. From the start of the issue on may 1st we had it completely sorted out with a trial set with the new artist may 2nd. We even had a zoom meeting together to try to get it sorted out immediately and you even thanked me for the way I was handling it. The following day may 2nd we have many many emails going back and forth with me sending you multiple potential replacements for Mercedes. That very same day may 1st I was already speaking with you about other artists available without having being asked to do that. I was in communication with Mercedes multiple times about your trial and everything I had told you was based on the information I recieved from her immediately after hearing it from her. My initial email on may 1st about rescheduling the trial was the same day I had found out she could not work your wedding at all. I'd like to put out there that the lack of urgency on my part is untrue. Unfortunately I was put in a very tough situation that has never in my career happened before. I would be very hesitant to recommend Jayme’s services (Golden Bridal Design) given her lack of professionalism, and I would strongly urge you not hire Mercedes despite her talent, she may back out in the end without a word to you. In an incredibly competitive bridal industry, I would look elsewhere. I am so thankful that I did find someone so incredible as Caroline O at the end of all of it. This was a difficult situation on both sides. On top of it all, it took almost a month later for Jayme to pass our deposit to Caroline. Jayme did not budge, and we were again without an artist of equal skill until Caroline O graciously offered to discount the difference in services on her own goodwill because she understood the gravity of the situation.
#GOLDEN KNOTES PROFESSIONAL#
The professional thing to do is 1) do not disrespect a fellow artist in the industry in front of your client and 2) offer to pay any and all differences given the breach of contract was on her company's end. Some artists tend to take advantage of an emergent situation, so I am not even going to entertain that with her.” She stated over email, “so this makeup artist is suddenly sending me her own personal rates which are outrageous. When she did finally find an available artist with equal skillset as Mercedes (Caroline O), she refused to pay for the difference of Caroline O’s services. What’s worse, Jayme initially tried to get out of the situation by offering to give me my security deposit without giving me any artist leads or even partial compensation to pay for the next artist I may find on my own. Once it was clear Mercedes was unavailable completely, Jayme lacked urgency in emails to provide a solution, to find a replacement, or at least keep me updated on her progress, and it took me following up multiple times over email to get answers. When emailing me, Jayme went from simply wanting to reschedule the makeup trial, to Mercedes only having time for my own makeup on my wedding day, to outright canceling me and my bridesmaids. When Jayme finally realized Mercedes needed to cancel, she clearly did not delineate the details with Mercedes before contacting me. I was the one to email her to confirm time and location of my own trial. Second, Jayme lacked organization in having a good pulse on her own artists. I am hurt and disappointed that I did not receive any phone call from Mercedes, and she left the dirty work to her contractor, Jayme. Mercedes should not have accepted a job with an actress without clearly stating she is unavailable on Saturday mornings for her remaining brides of the year – any actress would understand the importance of honoring contracts. I had to insist more than once to Jayme to help us find someone new since she is responsible for the breach of contract, and she did ultimately find someone last-minute (please go check out my review for Makeup by Caroline O, she is an angel and you should absolutely hire her!). Mercedes never called, emailed, or apologized for backing out. Take a position as a personal makeup artist to an actress for a film in Chicago.
0 kommentar(er)
